Refund Policy

90 Day Money Back Guarantee

If, for any reason, you are not completely satisfied with your product, you have 90 days from the day of receipt to return it for a full refund. To be eligible for a refund, please ensure that the item is in good condition and in its original packaging.

To initiate a return, please contact us at info@wakemat.com. All refunds will be processed through the original payment method used during checkout.

• You are responsible for the cost of shipping the returned item back to us. We recommend adding tracking to the shipment. Please keep your tracking number until the refund process has been completed.

To return your items, please email info@wakemat.com with your order number and return instructions will be provided.

Faulty, Damaged, or Wrong Products

In the event of receiving a faulty, damaged, or incorrect item, please notify us immediately at info@wakemat.com along with your order number. We will gladly replace the defective item free of charge. Please include your order number in the email to facilitate the return process.

Cancellation After Ordering

If you wish to cancel your order after payment has been processed, please contact us as soon as possible. Shipments are sent every business day from Monday to Saturday. Once an order has been dispatched, cancellation will no longer be possible and you will need to return the item to receive a refund.

Change of Mind / Exchanges

For change of mind or exchanges, please contact us at info@wakemat.com within the 90-day money-back period. Please note that we do not accept returns for change of mind after the 90-day period has elapsed.

Due to hygiene reasons, only unused products can be accepted for an exchange.

Never Received

If your order tracking indicates that your shipment has been delivered but you have not received it, please reach out to us within 1 week of the delivery date. We will investigate the situation and may issue a refund or replacement on a case-by-case basis.

How Long Will My Return Take to Process?

We aim to complete the return process within 1 business day of receiving the returned item. Please also allow 3–7 business days for the refund to appear in your account, depending on your bank's processing time.

Returns Address

Our returns address is in the USA. Please contact info@wakemat.com for our returns address.